Customersatisfaction is our responsibility.

Customer satisfaction is our responsibility.
We provide high quality products and best quality service, the end result is to pursue customer satisfaction.
We are happy to accept customers' opinions, Suggestions, complaints and criticism, it will help us to improve our work.
The requirements of the customer are always rational, we provide premium services to make customer satisfaction.

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GENMA 4S service concept

At the beginning of establishing "GENMA" Brand, we began to explore  different marketing mode and service concept from other enterprise, through continuous development and practical exploration, RHM put forward the first " 4 s "service concept whichlead our way to customer satisfaction and standardization.In the orderly with profound professional technical strength, outstanding management capability to provide competitive quality products and safe projects in the same period of time, in a more standard, professional and systematic service standards to provide good services for our customers.

1、Specialty Professional is our strength, we through professional and advance technology, orderly outstanding management ability,alltogether providecustomer with excellent products and services! RHM put forward the first " 4 s "service concept that includethe procedure of customer satisfaction, specialization, and standardization.RHM put forward the first " 4 s "service concept that includethe procedure of customer satisfaction, specialization, and standardization.OurProfessional technical team provides high quality, safety, energy saving, highly efficient products and services; Professional engineering service team provides you with timely, comprehensive, considerate and efficient after-sales service, make your product the best running state.
2、Speed We want users want, worry user anxious. Genma crane provide expert type service, 24-hour customer service hotline anywhere at any time, rapidly response customer effectively complaints within 2 hour, the most rapid corresponding to troubleshoot for customer.
3、Safety Equipment reliability is the foundation of our service, we are committed to creating a safe and effective production environment for the customer, guide customer to solve safety problems faced in the product, make the refined safety management throughout the service, to ensure the maximize value of services provided to customers.
4、Satisfaction All of our business activities is to consistently pursue customer satisfaction. In the service of our customers, the pursuit of customer satisfaction, exceed customer expectations is our unremitting pursuit, respect customer, understand customer, continue to provide surpass customer expectations regarding products and services, obtain long term customers relationship, are our insisted and advocated the service idea.